Office NGN - great value 0800/0844/0871 non-geographic number

  • Free set-up
  • No minimum monthly commitment
  • No minimum contract term
  • Provides the appearance of a national company
  • Intelligent, flexible call routing options available (see below)
  • Silver and gold numbers available for major campaigns
  • Easy for people to call you

We offer a range of non-geographic number services: Freephone (0808/0800); Special Services Basic Rate (0844/0845); and Special Services Higher Rate (0871); all at extremely competitive rates. Whichever non-geographic service you choose, all calls will be delivered to the UK landline number of your choice. We can even offer the flexibility of delivering calls to a UK mobile number or abroad to any of 18 major European destinations, Canada, USA or Pacific Rim Countries.

Depending on which type of non-geographic number you choose and the volume of calls you receive, you could receive a payment of up to 4p per minute from us while your customers are talking to you – that could be a significant contribution towards the cost of running your call centre.

And when you use a non-geographic number in your marketing instead of a standard number, customers get the impression your company operates on a national basis. The perception is that bigger is probably better. So if you do not use a non-geographic number, now is the time to get one. If you do, check out our rates to see how much you could be saving – in many cases, you can even keep your existing non-geographic number and still benefit from our lower charges!

Call Recording

You can automatically record and store every incoming call to your non-geographic number using our network-based bulk voice recording facility called 'Replay'. For just 0.75p per minute in addition to the standard call charges, we will record and store every call you receive. All the recordings can then be retrieved via a simple web browser interface. If you need to store the recorded messages for more than 28 days, we can archive the calls indefinitely for just 50p per 1000 minutes of stored messages per month.

Freephone (0808/0800) Numbers

When responding to an advert, many customers choose the company that says it really wants your business; ie. the one offering to pay for the call by using a Freephone number. So if you want to increase your response rate from crowded advertising media like Yellow Pages or local newspapers, there's really no choice to make!

Benefits of a Freephone number

  • Research shows that 64% of customers will call a Freephone number first.
  • Consumers see 0800 numbers as a sign that the company really wants their business.
  • Brilliant promotional tool. using the 0800 number can increase response levels by up to 40%

(source: Chartered Institute of Marketing).

Freephone numbers are free to the caller from any landline within the UK. The organisation which 'owns' the Freephone number pays for the call, at rates starting from as little as 2.5p per minute.

0845 numbers

With an 0845 number, the person calling the number pays a standard rate no matter where the organisation being called is based. These calls offer the perception that the company being called values the customer by subsidising the cost of calling them, although in reality the cost is often higher than for a standard local call and is rarely included in call bundles.

The real benefit is to the organisation 'owning' the number, as you are able to route the call intelligently wherever you are best resourced to deal with it, so it is ideal for companies with call centres in various locations.

0844 numbers

Customers calling these numbers pay a flat rate of 5p per minute at any time, enabling you to receive a payment of up to 2p per minute for every call received. Why pay for a call when you could be paid?

Benefits of 0845/0844 numbers

  • Lowers risk of misuse by callers, as they have to pay for the call as well
  • Intelligent, flexible routing options available
  • Cheaper to operate than 'Freephone' numbers
  • Earn money on 0844 numbers.

0871 numbers

Customers calling your business on an 0871 number pay a special national rate of 10p per minute at any time for their call, which gives you the opportunity to earn substantial additional revenues on all calls received on that number.

Benefits of 0871 numbers

  • Enormous potential to maximise income
  • Earn money on incoming calls
  • Flexible, intelligent routing options available.

General

With any non-geographic number from the Utility Warehouse Discount Club for Business, you can take advantage of our 'Callcare' service. For just £4 a month, this provides you with fully password-protected access to our non-geographic number management website, where you will be able to see full call statistics and change the telephone number to which we deliver your calls (as well as giving you access to various other useful features).